Treatment Plan:

Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid for 90 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.

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Fees

Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility and we require fees to be settled at the appointment where treatment is provided. Where treatment incurs a laboratory fee, a minimum of 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and Invisalign® are taken in staged payments at each visit.

 

Fees for treatment where intravenous sedation is included, must be settled prior to the appointment to avoid financial transactions, or signatures being required, whilst a client is still under the influence of the sedative.

 

In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment. Please note that a minimum deposit may also be required.

 

If you have financed any of the costs of your treatment through the finance company, and wish to cancel your treatment after signing the agreement forms, please be aware that a cancellation fee of up to 15% of the total finance amount will be charged. In some circumstances, we reserve the right to request payment in advance for certain treatments.

 

Ethos Family Dental reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.

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Payment methods accepted are:

•Cash

•Debit/Credit Card excluding American express

 

Ethos Family Dental does not accept any payments by check (unless agreed in advance with the practice owner). Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.

 

We reserve the right to ask for payment in full before beginning any treatment plan.

 

Late cancellation or missed appointments:

Cancellations and Failed Appointments: We require a minimum of 48 business hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time allocated for the appointment.Failed Appointment fees must be settled before any other appointment is offered.

 

Please note that we cannot accept notice of cancellation by e-mail, text message, WhatsApp or answer phone message, as these are not screened daily.Ethos Family Dental reserves the right to charge the full cost of the treatment in the event of a missed appointment or an appointment cancelled with less than 24 hours notice. For appointments longer than 1 hour, we require at least 72 hours.

 

For missed appointments or short notice cancellations, we reserve the right to take a minimum of 50% deposit to book further appointments. Please note: it is also down to the offices discretion if further appointments can be booked for any late cancellations or missed appointments.

 

Late for appointments:

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment

 

Personal Details:

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

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5 year warranty:

At Ethos Family Dental we offer a 5 year guarantee for fillings, and crown and bridgework, provided that the following conditions are met:

1.The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.

2.The restorations have not been damaged as a result of an accident, trauma or excessive grinding. Avoid using your teeth for unintended purposes, such as opening packages or chewing hard items (like ice or fingernails).

3.The patient has followed all post treatment maintenance recommendations made by our dentists.

4.The patient has maintained their routine examination and recommended cleaning every 4-6 months.

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Some treatments may have a guarantee of less than 5 year, and in this case you will be informed by your Dentist either verbally or in writing, or both.

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Exceptions to the Warranty

While we strive to provide durable and lasting dental treatments, certain circumstances may void the warranty:

• Trauma or injury to the treated area (e.g., accidents or sports injuries).

• Neglecting to follow prescribed care instructions or missing scheduled hygiene appointments.

• Noncompliance with preventive care, such as wearing night guards or other prescribed devices for grinding/clenching.

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Cosmetic Treatment Coverage

While functional restorative work is covered under warranty, cosmetic treatments such as teeth whitening and veneers may have different terms. Speak with our team for specific details regarding warranty options on cosmetic procedures.

At Ethos Family Dental, your satisfaction and trust are our priority, and we are committed to ensuring the longevity of the care we provide.

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Ethos Smile Plus Membership Plan:

Family members cannot be substituted in for another family member. Additional family members can be added at any time.

Your effective date is the day you sign up and your renewal date is the same date every year.

Cleanings must be performed before the end coverage date. Regular cleanings are for patients with healthy gum tissue. Patients with periodontal disease will receive deep cleaning at 20% off.

This is a dental discount plan and is NOT dental insurance. It cannot be combined with any other dental insurance or any other offers.

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Payment is due at time of service for any work received.

Rates are subject to change annually.

Membership dues are not refundable.

An additional fee may be charged for any missed, cancelled or broken appointment without 24-48 hours prior notice.

Membership is good only at ethos family dental, therefore if you are referred to a Specialist outside our office, discounts offered to members will not apply.

Teeth Whitening, Veeners, and Invisalign are considered cosmetic treatments and are not a covered benefits.

 

Dental Insurance:

It is important to understand your insurance benefits. While we verify benefits as a courtesy, any treatment not covered by your plan will be your responsibility. This excludes patients with Medicare plans such as CHIP, TMHP, or MCNA.

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Use of Images and X-rays:

Ethos Family Dental may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Ethos Family Dental website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

 

Use of patient contact details:

At Ethos Family Dental the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

 

Complaint’s policy:

At Ethos Family Dental we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times. Complaints can be made in writing by filling out a simple complaints form available from reception, or via email, by the patient or by an authorized person on the patient’s behalf. Complaints should be made to the ‘Complaints Manager’, and should be clear, so that they can be dealt with efficiently.Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Ethos Family Dental accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.

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No tolerance/Abuse policy

We operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behavior, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Ethos Family Dental reserves the right to refuse treatment and admission.

 

Promotions & Specials:

Ethos Family Dental occasionally runs special offers and promotions on treatments. These are subject to availability of appointments and suitability of the treatment for the patient.

Specials only apply to individuals who do not have dental insurance or are not utilizing their dental insurance benefits.

 

Data Protection Act:

All clinical notes, digital radiographs, digital photographs etc remain the property of Ethos Family Dental. Copies of notes, radiographs and photographs can be made available on request, and we reserve the right to charge an administration fee for these.